Refunds, Cancellations & Disputes

Driver Access provides eligible drivers with access to relevant transport opportunities on TUTA for the purchased access period.

Driver Access purchases are generally non-refundable once access has been activated.

TUTA may review refund requests involving circumstances such as:

• Duplicate payments
• Incorrect charges
• Payments made in error
• A technical problem with TUTA that prevented the purchased Driver Access from being provided

Refund requests are reviewed individually.

Submitting a request does not guarantee that a refund will be approved.

Where TUTA approves and processes a full refund, the Driver Access associated with that purchase will be deactivated.

Where a partial refund is approved, the treatment of the driver's remaining access will be determined based on the circumstances of the refund and the applicable access purchase.

Driver Access is a one-time purchase for a specified access period.

It does not automatically renew.

Drivers therefore do not need to cancel a recurring subscription to prevent future Driver Access charges.

At the end of the purchased period, access expires unless the driver chooses to purchase another access period.

Drivers who believe there is a problem with a Driver Access payment should contact TUTA so the payment can be investigated.

Contact: support@tutahire.com

Where possible, the driver should provide sufficient information for TUTA to identify the relevant account and payment.

Where a refund is approved, processing times may depend on Yoco, banking networks and the user's financial institution.

Driver Access, refund, cancellation and payment dispute enquiries: support@tutahire.com

General enquiries: info@tutahire.com

TUTA is operated by Bayalink, South Africa.