Delete your TUTA account

You can delete your account yourself in a few taps:

1. Sign in to TUTA in the app or on the web.
2. Open the menu and go to Account.
3. Scroll to Delete account and tap Delete my account.
4. Read the confirmation, type DELETE and confirm.

Deletion runs immediately once you confirm and cannot be undone. Two conditions apply: you must not have an active ride or job (complete or cancel it first, so nobody is left stranded), and administrator accounts are deleted through TUTA support rather than this page.

If you cannot sign in — for example you lost access to your email, were locked out, or already uninstalled the app — you can ask us to delete your account for you.

support@tutahire.com

Please email us from the address registered on your TUTA account and include the full name on the account, so we can verify the request. TUTA support will carry out the deletion in the same way as the in-app process described below.

When your account is deleted, the following personal data is removed:

• Your login account (email address and password)
• Your driver profile and driver documents (ID or passport images, licence, selfies)
• Your vehicles and vehicle documents and photos
• Your Ride PINs and personal notifications

Some records must be kept for dispute, safety and service-history purposes. Your identity is removed from them:

• Job and ride history where you were the customer — your name, phone number and photo are replaced
• Bids and ride offers you placed as a driver — your name, phone number and photo are replaced
• Chat messages you sent — the sender name is replaced
• Reviews you wrote — the reviewer name is replaced

The following records are kept as they are, because they are financial or safety records:

• Driver Access payment records — these are kept as financial records and are not refunded by deletion
• Payment audit records (Yoco webhook history)
• Driver verification verdicts (safety audit records)
• Anonymous aggregate ratings

Data listed under "What is deleted" is removed when the deletion runs — in-app deletion is immediate. The records listed under "What is kept" have no fixed end date: they are retained while needed for financial, safety and legal purposes, as described in our Privacy Policy.

We prefer to be precise, so we flag the few details we cannot yet confirm rather than guessing:

• Whether ID-document images and photos are purged from underlying file storage after their account records are deleted is not yet confirmed; the records are certainly removed from your account.
• No published response time exists yet for email deletion requests.

We will update this page as these details are confirmed.

Questions about deletion or your data: support@tutahire.com

TUTA is operated by Bayalink, South Africa.